Zoho Desk
Zoho Desk dashboard provides real-time insights into customer support metrics, enhancing team performance and customer satisfaction efficiently.
BUSINESS INTELLIGENCE
Comprehensive Customer Support Analytics
The Zoho Desk dashboard offers a comprehensive view of your customer support operations. It aggregates data from various channels, providing insights into ticket resolution times, customer satisfaction scores, and agent performance metrics. This allows managers to identify trends, allocate resources effectively, and make data-driven decisions to improve overall service quality. By visualizing key performance indicators, the dashboard helps in pinpointing areas that need attention and optimizing processes for better customer experience.
Learn more about workplace screens
FEATURES
Key Features of Zoho Desk Dashboard
Real-time ticket tracking and updates
Customizable widgets for personalized views
Detailed agent performance analytics
Customer satisfaction scoring and feedback
SLA compliance monitoring
Multi-channel support integration
Automated report generation
Interactive data visualization tools
Mobile accessibility for on-the-go management
BUSINESS INTELLIGENCE
Who is Zoho Desk Dashboard For?
The Zoho Desk dashboard is designed for customer support managers, team leaders, and business owners who need to oversee and enhance their customer service operations. It is ideal for organizations of all sizes looking to streamline their support processes and improve customer satisfaction. Whether you are managing a small team or a large support center, the dashboard provides the tools necessary to track performance, identify bottlenecks, and implement strategies for improvement.
Compliance
Certified secure: SOC 3 Type II
Fugo is SOC 3 Type II certified under the AICPA Service Organization Controls (SOC) framework. This certification demonstrates our commitment to maintaining rigorous organizational & technology controls, which are independently audited on an annual basis.
Features
Share Zoho Desk dashboards at scale throughout your organization
Built for stable performance
Dashboards are displayed via live snapshots, reducing the computing power needed to display them.
Customize the data refresh rate
Adjust the data refresh rate so that Fugo can update your dashboard on screen as often as you need.
Make data TV-screen friendly
Crop & customize your saved dashboards in Fugo to display more effectively on TV screens.
Send it at the right time & place
Make sure the right data reaches the right teams on screens located across departments & locations.
Frequently Asked Questions
How do I customize the Zoho Desk dashboard?
You can customize the dashboard by adding or removing widgets, adjusting their size, and rearranging them to prioritize the data that matters most to your team.
Can I access the dashboard on mobile devices?
Yes, the Zoho Desk dashboard is accessible on mobile devices through the Zoho Desk mobile app, allowing you to monitor support metrics on the go.
What kind of reports can I generate from the dashboard?
The dashboard allows you to generate various reports, including ticket resolution times, agent performance, and customer satisfaction trends, which can be exported for further analysis.
Is the data on the Zoho Desk dashboard updated in real-time?
Yes, the dashboard provides real-time updates, ensuring that you always have the most current data available for decision-making.
Need help?
Similar Dashboards
View all dashboards
Salesforce
Gain insights into your sales performance, track customer interactions, and optimize processes with the Salesforce dashboard for enhanced productivity.
Learn more 
Zendesk Explore
Gain insights into your customer support operations with Zendesk Explore's comprehensive dashboard, offering real-time analytics and performance metrics.
Learn more 
ChartBlocks
Explore dynamic data visualization with ChartBlocks, offering customizable charts and real-time updates for insightful decision-making.
Learn more Get Started
Ready to get going with your digital signage?
Start managing your screens today with a free trial, or book a demo to find out how Fugo can work for your organization.
