Zendesk Explore
Gain insights into your customer support operations with Zendesk Explore's comprehensive dashboard, offering real-time analytics and performance metrics.
BUSINESS INTELLIGENCE
Customer Support Analytics
Zendesk Explore's dashboard provides a detailed view of your customer support activities. It allows you to track ticket volumes, response times, and agent performance. With customizable reports, you can focus on specific metrics that matter most to your business. The dashboard's intuitive interface makes it easy to identify trends and areas for improvement, ensuring you deliver exceptional customer service.
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FEATURES
Key Features
Customizable Dashboards
Pre-Built Templates
Real-Time Data Updates
Interactive Visualizations
Advanced Filtering Options
Multi-Channel Support Insights
Scheduled Reporting
Role-Based Access Control
Integration with Third-Party Tools
BUSINESS INTELLIGENCE
Who is this for?
Zendesk Explore's dashboard is ideal for customer support managers, team leads, and business analysts who need to monitor and optimize support operations. It's also valuable for executives seeking to understand customer service performance at a glance. Whether you're in a small startup or a large enterprise, this dashboard provides the insights needed to enhance customer satisfaction and streamline support processes.
Compliance
Certified secure: SOC 3 Type II
Fugo is SOC 3 Type II certified under the AICPA Service Organization Controls (SOC) framework. This certification demonstrates our commitment to maintaining rigorous organizational & technology controls, which are independently audited on an annual basis.
Features
Share Zendesk Explore dashboards at scale throughout your organization
Built for stable performance
Dashboards are displayed via live snapshots, reducing the computing power needed to display them.
Customize the data refresh rate
Adjust the data refresh rate so that Fugo can update your dashboard on screen as often as you need.
Make data TV-screen friendly
Crop & customize your saved dashboards in Fugo to display more effectively on TV screens.
Send it at the right time & place
Make sure the right data reaches the right teams on screens located across departments & locations.
FAQ
How do I access Zendesk Explore?
You can access Zendesk Explore through your Zendesk account. Navigate to the Explore section from the main dashboard.
Can I customize the dashboard?
Yes, the dashboard is fully customizable. You can create custom reports and dashboards tailored to your specific needs.
Is real-time data available?
Yes, Zendesk Explore provides real-time data, allowing you to make quick and informed decisions based on the latest information.
What kind of support metrics can I track?
You can track a variety of metrics, including ticket volumes, response times, resolution rates, and agent performance, among others.
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