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If you are using an active firewall to secure your private network for organizations like universities, schools, or enterprise businesses, you might encounter difficulties accessing certain areas of the Fugo website or loading Fugo content on your devices.

Common symptoms of access issues include:

However, when connecting to an alternative network, you may notice that the Fugo member area and apps load without any issues. This indicates that whitelisting our domains and servers can help resolve these challenges.

We recommend reaching out to your network administrator or the IT department to provide them with the list of domains mentioned in the following section. They can assist you further in configuring your network settings to allow seamless access to Fugo services. Alternatively, if you are a system administrator for your network, you can perform the whitelisting yourself.

To ensure uninterrupted communication with our Support Team, please whitelist and approve the email address support@fugo.ai in your email or company firewall settings. This email is crucial for addressing any issues you might encounter with our services.

Below is the comprehensive list of servers and domains that need to be whitelisted. Please note that certain applications and third-party services integrated with Fugo may require additional review for whitelisting on your network or firewall.

These services identified play a vital role in hosting various features of the Fugo product, including APIs, integrations, Media Library management, static assets, error logging, applications, and more. Whitelisting them will enable smooth access and optimal functionality of Fugo services on your private network.

Used for the most common domains to whitelist and approve past firewalls or internet security protection services to run Fugo:

The domains are less essential, but still needed sometimes to correctly display your signage content:

If you're using a private, enterprise, or secure network at your workplace, this can affect the performance of the casting feature.

To ensure that your firewall & other network restrictions are not preventing you from casting to your screens with Fugo, we recommend that you add the following domains & ports to your allow list:

Using the provided list, you have the option to whitelist specific domains for applications or integrations in case your firewall or internet security protection services block any apps. Whitelisting apps may not always be necessary and depends on the restrictions set by your firewall services.

Sometimes our screenshot Lambda is blocked when accessing a company's internal tools. You will need to add the Lambda's IP ranges to your allow-list.

We're running the Lambda in the London region so you can add a shorter list of IP addresses.

If you're still having trouble you can reach out directly to our support team at support@fugo.ai.

We can step in to help further the best we can. If you're receiving any error messages or notice a specific challenge on your end, please forward us a screenshot as well to help us troubleshoot further.