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If you’re running into problems with the Fugo app on your Samsung SSP, such as freezing or difficulty starting the app, following the steps below might clear that up for you.
❗ Heads up: This guide gets pretty technical, and you can cause damage to or problems with your SSSP if you’re not sure what you’re doing. Be careful!
1. Reset Your Display
1.0 Turn your SSSP off.
1.1 Boot up into service mode by pressing (one after the other) Mute > 1 > 8> 2, and then On on your remote. Your SSSP will boot up and you’ll see the service mode menu.
1.2 Scroll down to SVC and select it.
1.3 Select the Reset option.
1.4 Select Apps Reset. Wait until it’s complete and you get a confirmation message.
If the Apps Reset failed or didn't help solve your issue, try SVC Reset instead.
Note: If you installed the Fugo app with a USB stick; this step above ☝️ may be extra relevant as Apps Reset is likely to fail.
1.5 Finally, reboot your SSSP. You may have to manually re-download the Fugo app, but once that’s done it should be working as expected.
2. Complete Your Display Setup
After resetting your display, you'll need to complete the setup again before installing Fugo.
Turn on your display (make sure you aim the remote at the sensors, which need to be plugged into the back of the TV.)
Choose a language.
Choose Basic Setup under the Installation Type.
Choose Landscape or Portrait mode under the Display Orientation.
Select an option for Auto Power Off - Off/4 hours/6 hours/8 hours/16 hours
Choose whether you want to set a Brightness Limit or not (we recommend leaving this off.)
Connect your display to WiFi or a wired connection.
Under Play via, select URL Launcher and type in the following URL: http://t.fugo.ai
Then click Done and Next.
Skip 'Connect to RM Server'
Set the Clock. This is actually important - set the exact Date and Time.
Click Next and then Done.
👉 You can find full instructions for setting up Fugo on your Samsung SSSP display here.
If you’re still having issues after following this guide, please don’t hesitate to drop a message to our support team at support@fugo.ai - they’re always happy to help!